Frequently Asked Questions
HOW DO I PLACE AN ORDER?
For the fastest service, we recommend emailing your oder to our customer service team, or submitting a form through our website.
Information Needed for All Orders:
Your first and last name
Your contact phone number
Your contact email address
The company's full name for the order
Purchase Order Number (P.O.)
For stock items: Our product item code(s) for stock items
For custom items: Drawings and/or our cut sheets
For Delivery: the complete address, along with the date and time the order is needed to be delivered
To pay with a credit card, you will need to provide complete credit card information.
CAN I RETURN ITEMS?
Yes. You can return items that meet the following criteria:
The item is not a custom or made-to-order piece. It has to be a stock item.
The item is in resalable condition. Items that are damaged, painted, etc. will not be accepted.
To request a return, please have the following readily available:
The original receipt and/or order number
If purchased with a credit card, you will need to provide the information of the card used for the original purchase.
CAN I SET UP MY ORDER FOR DELIVERY?
YES – We Deliver.
We deliver within an approximate 100-mile radius.
We delivery orders large and small.
Deliveries may have an extra towards your order. Delivery charges are based on delivery location and other order details.
To set up your order for delivery, please contact our customer service team.
DO YOU SELL TO THE PUBLIC?
We sell to contractors, homeowners, and everyone in between.
Don't have an active account with us?
No problem. We accept credit cards (not including American Express).
Non-account orders of special items must be paid in full before your order can be scheduled for production.
Want to apply for an account? Download our Credit Application.
HOW CAN I BE UPATED WITH ALL THINGS ACOSTA MFG.?
Join our email list!
Fill out the form below.
We often update our catalog, special order forms, and more.