FAQ
Frequently Asked Questions
HOW DO I PLACE AN ORDER?
For the fastest service, we recommend emailing your oder to our customer service team, or submitting a contact form through our website.
Visit our contact page to see all the ways you can reach our team.
Information Needed for All Orders:
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Your first and last name
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Your contact phone number
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Your contact email address
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The company's full name for the order
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Purchase Order Number (P.O.)
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For stock items: Our product item code(s) for stock items
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For custom items: Drawings and/or our cut sheets
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For Delivery: the complete address, along with the date and time the order is needed to be delivered
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To pay with a credit card, you will need to provide complete credit card information.
CAN I RETURN ITEMS?
Yes. You can return items that meet the following criteria:
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The item is not a custom or made-to-order piece. It has to be a stock item.
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The item is in resalable condition. Items that are damaged, painted, etc. will not be accepted.
To request a return, please have the following readily available:
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The original receipt and/or order number.
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If purchased with a credit card, you will need to provide the information of the card used for the original purchase.
CAN I SET UP MY ORDER FOR DELIVERY?
YES – We Deliver.
We deliver within an approximate 100-mile radius.
We delivery orders large and small.
Deliveries may have an extra cost towards your order. Delivery charges are based on delivery location and other order details.
To set up your order for delivery, please contact our customer service team.
DO YOU SELL TO THE PUBLIC?
Absolutely!
We sell to contractors, homeowners, and everyone in between.
Don't have an active account with us?
No problem. We accept credit cards (not including American Express).
Non-account orders of special items must be paid in full before your order can be scheduled for production.
Want to apply for an account? Download our Credit Application.