FAQ

For the fastest service, we recommend emailing your order to our customer service team, or submitting a contact form through our website.

Visit our contact page to see all the ways you can reach our team.

Information Needed for All Orders:

Your first and last name.
Your contact phone number.
Your contact email address.
The company's full name for the order.
Purchase Order Number (P.O.).
For Stock Items: Our product item code(s) for stock items, or a complete description of the item(s).
For Custom Items: Drawings and/or our cut sheets.
For Delivery: the complete address, along with the date and time the order is needed to be delivered.
To pay with a credit card, you will need to provide complete credit card information.

Yes, but with limitations. See below for details:

General Return Policy for All Customers and Purchases:

The original receipt and/or order number.
If purchased with a credit card, you will need to provide the information of the card used for the original purchase.
Stock items must be in resale condition in order to be eligible for return. Resale conditions will be determined at the discretion of an Acosta Mfg. employee.
- Resale Condition means: free of damage, in original packaging when applicable, and in condition to be resold as new: NO scratches, NO dents or dents, NO screws holes, NO Sealant, NO Dust or Dirt, and NO flat sheets that have been rolled.
- Flat Sheets: any sheet(s) that have been rolled at any time will not be eligible for return, regardless of gauge or material type.
Non-stock (Special Order/Custom/Made-to-Order) items are not returnable and will not be eligible for a credit or exchange.
- Items made incorrectly are eligible for return after review by our team.
Returns must be accompanied with original receipt. Receipt is required for any credit or exchange.
All returns are subject to a restocking charge of up to 25%.
- Fee is determined by complexity of return, and is determined by Acosta Mfg. personnel.
Shipping/Delivery cost is nonrefundable, the Shipping/Delivery cost will be deducted from your refund.

Cash/Credit Card Sales (addition to general policy):

All Cash/Credit Card sales are refundable up to 30 days from date of original purchase. Receipt (Pick Ticket) is required for any credit or exchange.
- After the return is approved, we will refund the original form of payment. Credit card return posting time depends on the credit card company policy.
- For cash payments, you have until 2:30 pm the same day of purchase to request a refund of cash; otherwise a check will be mailed to you within 30 days of the return.

Account Sales (addition to general policy):